Platform Manager - M365

About the role

Paulig is looking for a Microsoft 365 Platform Manager to join its IT Infrastructure & End-User Services team in Helsinki, Finland. Reporting to the Head of IT Infrastructure & EUS, the role combines service ownership, vendor management, technology understanding and business collaboration, working closely with internal stakeholders and external service partners.

Key responsibilities

• Act as service owner for the Microsoft 365 environment and related digital workplace services
• Develop and maintain the Microsoft 365 service roadmap and manage strategic service partners against agreed SLAs and KPIs
• Drive continuous service improvements, adoption of new capabilities and a high-quality end-user experience
• Coordinate user communication, awareness and training, and manage service performance, risks and improvement initiatives
• Manage service budgets, forecasts and cost follow-up, and act as the main contact between business stakeholders, service providers and IT teams
• Govern end-user software licensing and outsourced Software Asset Management (SAM) services
• Manage the SAM service provider, monitor license utilization, support licensing governance and renewals, and keep license visibility across the organization

Required profile

• Solid foundation in Microsoft technologies, service management or digital workplace services
• Experience with Microsoft 365, digital workplace, end-user services or similar platforms
• Experience in service management, vendor management, platform ownership or related roles
• Understanding of IT service delivery and continuous improvement
• Experience with budget follow-up, forecasting, licensing management or cost control
• Strong communication and stakeholder management skills, and ability to work with both business stakeholders and technical specialists

Required skills

• Microsoft 365 services such as Teams, SharePoint Online, OneDrive, Exchange Online and Intune (beneficial)
• Microsoft licensing models and licensing governance (beneficial)
• Power Platform basics, including Power BI (beneficial)
• Microsoft Entra ID and identity concepts (beneficial)
• Software Asset Management processes and tools (beneficial)
• ITIL or other service management frameworks (beneficial)

Applications are reviewed continuously; the deadline is October 16, 2026.