Customer Success Manager – Finland

About the role

As a Customer Success Manager at aceve, you will guide new Finnish customers through the entire implementation and onboarding journey, ensuring they adopt the platform quickly and realize its value. You will act as the main point of contact, bridging the customer’s needs with aceve’s product and internal teams.

Key responsibilities

• Own the implementation and onboarding journey for new Finnish customers from handover through go‑live and initial adoption.
• Act as the primary customer contact throughout the implementation phase.
• Understand customers’ business goals, processes and needs and translate them into a successful implementation plan.
• Plan and coordinate implementation activities, timelines, meetings, training and follow‑ups.
• Guide customers through configuration, setup, change and adoption of the product.
• Educate and enable customers to become confident, self‑sufficient users.
• Identify risks, dependencies and potential challenges early and proactively manage them.
• Coordinate with internal teams such as Sales, Product, Support and other functions to ensure a seamless implementation.
• Ensure a structured handover from Sales to Customer Success and, where relevant, from implementation to ongoing customer management.

Required profile

• Comfortable working in a changing and evolving environment.
• Ability to operate with structure and ownership while being comfortable with ambiguity, change and continuous improvement.

Required skills