Strategic Account Director – Enterprise Sales

About the role

Decagon is seeking a Strategic Account Director to lead enterprise sales efforts for its conversational AI platform. The role is highly autonomous, product‑focused, and requires building pipelines with some of the world’s largest brands.

Key responsibilities

• Develop and execute a go‑to‑market strategy to win key strategic logos.
• Build deep, trusted relationships with CX, product, and operations leaders across target accounts.
• Understand customers’ business challenges and uncover expansion opportunities.
• Collaborate with founders, deployment strategists, engineering, and other internal teams to deliver tailored solutions.
• Forecast, track, and report on pipeline and revenue targets.
• Create and manage detailed account plans for strategic deals.
• Provide product and market feedback to influence the company roadmap.
• Maintain expert knowledge of Decagon’s offerings and industry trends.
• Travel moderately to meet customers and partners.

Required profile

• 7+ years of experience in strategic or enterprise sales.
• Proven record of growing revenue with large, complex accounts.
• Excellent communication, presentation, and negotiation abilities.
• Strong business acumen and comfort speaking with C‑suite executives.
• Consultative, value‑based selling approach.
• Ability to manage multiple stakeholders and cross‑functional initiatives.
• Bachelor’s degree or equivalent work experience.
• Bonus: experience selling AI or customer‑support software.

Required skills

What we offer

• Medical, dental, and vision benefits for employees and families.
• Life insurance and disability coverage.
• Retirement plan options (e.g., 401(k)).