Customer Facing & Order Management Representative

About the role

Essity, a global hygiene and health company with brands such as Libero, TENA, Libresse and Lotus, is looking for a temporary Customer Facing & Order Management Representative for its Personal Care business unit in Espoo, Finland. You will be the main point of contact for B2B customers, supporting them through the order and delivery process. This is a parental leave cover position of about 11 months, with a preferred start as soon as possible, reporting to the Customer Facing & Order Management Manager in Sweden.

Key responsibilities

• Serve as the primary point of contact for customers and internal stakeholders.
• Manage and monitor customer orders from order to delivery.
• Coordinate customer-related activities with internal stakeholders.
• Ensure clear, professional and proactive customer communication.
• Handle delivery deviations, product shortages and operational issues.
• Facilitate regular logistics meetings with customers to improve service levels.
• Contribute to continuous improvement initiatives within the Nordic Customer Facing team.

Required profile

• University degree or other relevant post-secondary education in Business Administration, Economics, Logistics or a related field.
• Experience in a customer service, administrative or coordinating role.
• Fluent Finnish and English, written and spoken.
• Proactive, self-motivated and able to work independently, yet a team player.

Required skills

• Strong organisational and planning skills, able to manage several tasks and priorities at once.
• Experience with SAP or similar ERP systems is an advantage.
• Knowledge of another Nordic or Baltic language is a plus.

The application deadline is 24 November 2026; applications must be submitted through the company's career site.