Commercial Product Manager (Customer Service Software)

About the role

LeadDesk is looking for a Commercial Product Manager to take commercial ownership of its Customer Service Software portfolio. You will work at the intersection of customer dialogue, sales, and product development, shaping the commercial direction of cloud‑based solutions that span voice, webchat, email, chatbot, social media, and SMS.

Key responsibilities

• Define positioning, packaging, and go‑to‑market readiness for selected Customer Service solutions.
• Support strategic sales opportunities, lead product demonstrations, and translate product capabilities into customer value.
• Act as the commercial face of the product in customer meetings and become a trusted advisor for both customers and the sales organization.
• Gather and prioritize customer and sales input, coordinating closely with the technical product team.
• Drive commercial performance, customer satisfaction, and own pricing models.

Required profile

• Enjoys working directly with customers and supporting strategic sales initiatives.
• Strong ability to translate customer needs into commercial product success.
• Excellent communication and influencing skills across cross‑functional teams.
• Collaborative mindset and willingness to take ownership of product direction.

Required skills

What we offer

• A new role with real ownership and the chance to build the commercial agenda from the ground up.
• Work on solutions that solve everyday problems for customer service organisations across Europe.
• Join a publicly listed SaaS company that invests heavily in technology and innovation.
• Collaborative product team with colleagues from 27 nationalities across 7 countries.
• Flexible hybrid work model – three days a week in the office.