Account Advisor – Leasing Customer Care

About the role

Ayvens, a global provider of leasing, subscription and fleet management services, is looking for a motivated, service-minded Account Advisor for its Customer Engagement team in Vantaa. You will be the main contact for your segment's customers throughout the entire leasing relationship, combining customer care, consultative sales and long-term relationship building.

Key responsibilities

• Provide excellent service to existing and new customers and act as their main point of contact.
• Prepare leasing offers and make sure customers have the mobility services they need.
• Follow expiring leases actively and help customers buy new vehicles.
• Support customers throughout the vehicle lifecycle and advise drivers and decision-makers.
• Work closely with internal experts and back-office teams.
• Handle customer questions and complaints professionally.

Required profile

• Customer-facing background and experience, or early career; customer orientation and willingness to learn are key.
• Ability to build trusting relationships and find suitable solutions for customers.
• Initiative, goal-oriented and collaborative.
• Fluent Finnish and English.

What we offer

• Salary from 3,189 EUR per month.
• Comprehensive occupational health care and lunch and fitness benefits via ePass.
• An active community with events and shared activities all year round.

Applications with CV are accepted through the online application until 1 November 2026.