Technical Specialist – Service Operations

About the role

Join a growing Nordic Service Operations team at Telenor, working hands‑on with network service delivery for business customers. You will help maintain and improve reliable network infrastructure, solving real customer challenges while continuously learning.

Key responsibilities

• Plan, configure and troubleshoot network services for business customers.
• Monitor incidents, follow‑up on tickets and proactively identify risks.
• Ensure stable, secure and high‑quality network solutions.
• Collaborate with delivery, sales, product management and technical teams across Sweden, Finland and Norway.
• Contribute to continuous improvement of service processes and documentation.

Required profile

• Interest or experience in network troubleshooting, security, maintenance and service operations.
• Motivation, curiosity and willingness to learn.
• Ability to make decisions in customer‑facing situations.

Required skills

• Certification or familiarity with HPE Aruba, Fortinet and/or Cisco technologies.
• Understanding of customer environments and service processes.
• Experience with ITSM tools and basic ITIL principles.
• Basic scripting skills (e.g., Python or Ansible).

What we offer

• Opportunity to make a real impact for customers and society.
• Hands‑on experience and continuous skill development.
• Flexible work arrangements, including partial remote work.
• Collaborative team culture focused on trust and continuous improvement.