AVRR Project Assistant - Case Worker

About the role

The AVRR Project Assistant – Case Worker supports the Assisted Voluntary Return and Reintegration (AVRR) programme at IOM Finland. Working under the Head of Office and the AVRR/CT Project Coordinator, the role provides operational and administrative assistance for case processing, ensuring returnees receive humane and dignified support.

Key responsibilities

• Provide operational and administrative support for AVRR case processing.
• Coordinate travel arrangements, document acquisition, and escort services for returnees.
• Liaise with Finnish Immigration Service (Migri), UN agencies, NGOs and other governmental bodies.
• Assist with counselling, departure, transit, arrival assistance and reintegration support payments.
• Maintain accurate case files and ensure compliance with IOM policies.

Required profile

• High school diploma with four years relevant experience, or a Bachelor’s degree in social work, migration studies or related field with two years experience.
• Experience working with migrants, refugees, internally displaced persons or trafficking victims.
• Experience liaising with governmental and international organisations.
• Fluent English; good command of Spanish and Finnish or Swedish; knowledge of Arabic, Russian, Kurdish or Farsi/Dari/Pashto is an advantage.
• Commitment to inclusion, integrity, professionalism and courage.

Required skills

• Proficiency in MS Office applications (Word, Excel, Outlook, Teams, PowerPoint).
• Strong teamwork abilities.