Technical Support Intern

About the role

Quuppa is seeking a Technical Support Intern to join its Services team at the Finland headquarters. The internship is aimed at a final‑year student who wants hands‑on experience in technical customer support, software testing, and troubleshooting while balancing academic commitments.

Key responsibilities

• Participate in QA regression testing of a third‑party CRS platform and support related demo activities.
• Prepare and deliver customer demonstrations tailored to specific industry use cases.
• Provide remote technical support, investigate issues with senior team members, and help resolve them.
• Validate customer implementations, identify potential problems, and suggest alternative solutions.
• Assist in troubleshooting system architecture, integrations, and document findings to improve internal knowledge bases.

Required profile

• Currently studying engineering, computer science, IT or a related field, preferably in the final stages of studies.
• Willing to commit at least 20 hours per week (about three days) for a minimum of six months.
• Analytical, hands‑on, and curious with a structured approach to problem solving.
• Comfortable communicating with both technical and non‑technical stakeholders.
• Fluent in spoken and written English.

Required skills

• Linux and Windows server basics, configuration and troubleshooting.
• Software development concepts and APIs such as REST, UDP streaming, and web servers.
• Computer networking fundamentals (TCP/UDP/IP, DHCP, routers, switches).
• Cloud platforms like AWS, Azure or private cloud environments.
• Virtualization and containerization tools such as Docker, VMWare ESXi, Hyper‑V.

What we offer

• Salary aligned with trainee recommendations based on study credits and experience.
• Hands‑on entry‑level opportunity to develop technical support and problem‑solving skills.
• Mentorship from experienced colleagues within a small, highly technical team.
• Exposure to real customer cases, troubleshooting, and product improvement initiatives.
• Dynamic, international, and casual working environment.