ServiceNow Consultant

About the role

Deloitte is growing its ServiceNow business in Finland and is looking for a ServiceNow Consultant to join the team in Helsinki. The consultant helps clients design, implement and continuously improve ServiceNow solutions, from transformation and implementation projects to continuous development and Application Management Services. The role may also involve working within a client's own team to support their platform development, governance and transformation.

Key responsibilities

• Design, configure and implement ServiceNow solutions based on client needs and platform best practices.
• Understand business processes, identify improvement opportunities and turn requirements into effective solutions.
• Take part in implementation projects, from requirements gathering and solution design to testing, deployment and adoption.
• Develop workflows, automation, applications, service portals and digital experiences for employees, customers and other stakeholders.
• Support Application Management Services, continuous improvement and platform development.
• Contribute to change management, user adoption, training and knowledge transfer.
• Collaborate with solution architects, developers and business consultants across Deloitte's Nordic and global network.
• Explore emerging capabilities such as AI-powered workflows and intelligent automation, and take part in client workshops, demonstrations and proposals.

Required profile

• At least 2-3 years of hands-on experience with ServiceNow implementation, configuration or development.
• Good understanding of ServiceNow platform capabilities and implementation best practices.
• Experience in one or more ServiceNow solution areas such as ITSM, ITOM, ITAM, CSM, FSM, HRSD, IRM, SecOps, SPM, App Engine or AI-powered solutions.
• Ability to understand business requirements and translate them into practical ServiceNow solutions.
• Understanding of service management processes and how technology supports business transformation.
• Fluency in Finnish and English.

Required skills

• Strong analytical, problem-solving and communication skills.
• ServiceNow certifications such as CSA, CAD or Certified Implementation Specialist are an advantage.
• Advantages: experience with portals, Employee Center, customer portals, integrations, APIs, JavaScript, application development, consulting, change management and user training.

The role is offered with a hybrid model, combining office work in Ruoholahti with remote work options. Applications are submitted through the recruitment system with a CV and cover letter, with a deadline of Sunday, 15 November.