Service Manager, EuroHPC Federation Platform

About the role

CSC has launched the EuroHPC Federation Platform, which federates European HPC systems and quantum computers. It currently integrates 10 supercomputers across European countries, with thousands of users, and provides a single federated identity, uniform access, workflows and resource allocation management. CSC is looking for a Service Manager to join the Federated Platform Services group and manage and oversee the platform once it is running.

Key responsibilities

• Lead the day-to-day operations of the European Federation Platform (EFP).
• Drive the implementation and continuous improvement of service management practices.
• Monitor service performance, quality and compliance with agreed operational targets.
• Coordinate incident, problem, change and release management processes.
• Drive operational risk, security, compliance, business continuity and disaster recovery activities.
• Prepare operational reporting, KPIs and status updates for management and governance bodies.
• Bridge platform development and operations so that new services are production-ready and sustainably operated.

Required profile

• Fluent written and spoken English.
• Ability to work independently and in a senior role.
• Proactive, structured and solution-oriented, with strong communication and organisational skills.
• Experience collaborating with technical and non-technical stakeholders across several organisations.
• Proven experience with IT service management (ITIL/FitSM) and service delivery in complex environments.
• Hands-on experience coordinating incidents, releases, escalations and cross-functional activities.

Required skills

• Strong understanding of service performance management, operational governance, risk management and business continuity.
• Broad knowledge of cloud, containers, networking, storage and identity management.
• Administration of bare-metal Linux servers and Kubernetes (or equivalent).
• Familiarity with monitoring, automation, CI/CD and software delivery.
• Knowledge of security, compliance and audit, preferably ISO 27001.

What we offer

• Flexible working hours and the option for remote work.
• Workspaces in Keilaniemi, Espoo, with occupational healthcare, health insurance and remote work insurance.
• Lunch benefit and sports and cultural benefits.

Applications close on 6 November 2026 and go through the official CSC recruitment system; the process includes interviews and a work personality assessment, and the selected candidate must pass a drug screening and obtain a basic security clearance.