Key Account Manager

About the role

LeadDesk is looking for an experienced Key Account Manager to own and grow a portfolio of strategic enterprise customers in Finland. You will combine strategic account management with new‑business sales, acting as the commercial owner of each relationship.

Key responsibilities

• Own a portfolio of key enterprise accounts, building trusted relationships with decision‑makers and developing clear account plans.
• Drive renewals, commercial negotiations and protect recurring revenue by identifying churn and downsell risks.
• Identify and execute upsell and cross‑sell opportunities aligned with customers’ business objectives.
• Develop new enterprise opportunities in the Finnish market, creating a sales pipeline from initial discussion to signed agreement.
• Collaborate with Solution Engineering, Professional Services, Product and Customer Support during complex sales processes and escalations.

Required profile

• Several years of experience in Key Account Management, Enterprise Sales or a commercially focused B2B role.
• Proven track record of growing existing customers and winning new business.
• Strong commercial mindset with experience negotiating contracts, renewals and complex B2B deals.
• Excellent communication and negotiation skills in Finnish and English.
• Proactive, structured working style with a high sense of ownership.

What we offer

• Ownership of a portfolio that includes some of LeadDesk’s largest Finnish customers.
• Visibility into how your work directly impacts company growth in both retention and new business.
• Relationship‑led new‑business approach without cold‑calling lists.
• Close collaboration with cross‑functional teams across 27 nationalities.
• Flexible hybrid work model – three days a week in the Helsinki Kallio office.
• Company events, team activities, stocked office snacks, lunch and culture/sports benefits.