Key Account Manager – B2B Growth

About the role

We are looking for a hands‑on Key Account Manager to accelerate the growth of Wolt for Work and support the newly launched Wolt Benefits product. In this role you will engage in business‑level discussions with decision‑makers, use data to drive insights, and hold your own in operational, marketing, and technical conversations.

Key responsibilities

• Full end‑to‑end responsibility for corporate client relationships after acquisition, managing top‑tier clients and reactively supporting others.
• Onboard and activate acquired corporate clients, guiding them through their first transactions.
• Conduct regular account management to promote activity and usage.
• Develop and nurture strong relationships, becoming the client’s trusted advisor.
• Support clients in using Wolt’s products and solve their specific needs.
• Identify upselling and cross‑selling opportunities to grow accounts.
• Collaborate with Product, Marketing, Operations and Customer Support to create custom B2B offers.
• Develop client NPS, collect testimonials and work to reduce churn.
• Analyze data to generate insights and focus account‑management efforts.
• Advise clients on new platform features to maximize value.

Required profile

• 3+ years of account management experience in B2B or enterprise environments.
• Strong sales skills with a proven ability to identify upselling and cross‑selling opportunities.
• Excellent analytical ability to translate data into actionable strategies.
• Ownership mindset with an entrepreneurial, get‑stuff‑done attitude.
• Excellent communication and presentation skills; able to collaborate with global and local teams.
• Fluency in Finnish and English.
• Team‑player who values knowledge sharing and collective growth.