Technical Analyst 2 – IT Support

About the role

We are seeking a Technical Analyst 2 – IT Support to design, implement, and continuously improve IT solutions that meet both customer and business requirements. The role blends 2nd/3rd line support, Microsoft 365 administration, desktop and infrastructure support, networking, and project delivery.

Key responsibilities

• Design and implement IT solutions aligned with contract specifications.
• Coordinate small technical teams to deliver work packages on schedule.
• Document and report completed work to ensure compliance with procedures.
• Provide technical guidance and mentorship to junior colleagues.
• Manage escalations, troubleshoot complex incidents, and ensure timely resolution.
• Install, configure, maintain, and troubleshoot hardware, software, and networking components.
• Administer user accounts, permissions, and access rights according to security policies.
• Support backup, recovery, patching, and disaster‑recovery activities.

Required profile

• Fluent Finnish and professional English communication skills.
• EU citizenship (mandatory requirement).
• Experience in IT support, infrastructure, or desktop support environments.
• Strong problem‑solving, communication, and customer‑service abilities.

Required skills

• Microsoft 365 Administration
• Windows 10/11 operating systems
• Active Directory / Azure AD
• VMware
• Intune / Endpoint Manager
• SCCM
• WAN/LAN networking
• PowerShell scripting