Service Customer Manager

About the role

Join Vestas, a global leader in renewable energy, as a Service Customer Manager based in Vaasa, Finland. You will be the primary Vestas contact for a portfolio of wind turbine customers, driving both high customer satisfaction and revenue growth.

Key responsibilities

• Act as the main liaison between customers and internal Vestas teams to deliver on service contracts and business cases.
• Calculate, monitor and report on the cost and profitability of service contracts, negotiating additional services when required.
• Manage administrative processes for new and existing customers, ensuring smooth handovers from sales and construction.
• Coordinate daily communication with customers, planning departments, technicians and other stakeholders.

Required profile

• Relevant Bachelor’s or Master’s degree, preferably with commercial or legal experience in a global industry.
• Strong technical understanding or a keen interest in developing it.
• Commercial mindset with the ability to create value for key‑account customers.
• Excellent verbal and written communication in English; Finnish and Swedish are a plus.

Required skills

• MS Office