Quality Specialist

About the role

We are seeking a Quality Specialist to join our Turku site, supporting the diagnostics business by ensuring product and process quality. The role involves handling customer complaints, conducting post‑market surveillance and maintaining quality documentation in a fast‑paced, international environment.

Key responsibilities

• Receive, investigate and resolve customer complaints related to instruments and reagents.
• Perform post‑market surveillance activities and generate related quality reports.
• Create, revise, review and approve quality documents such as SOPs, plans and reports.
• Support the preparation, documentation, implementation and follow‑up of Corrective and Preventive Actions (CAPA).
• Track, trend and analyse quality data, including complaint metrics.
• Deliver training on quality topics to personnel across Quality and other departments.
• Collaborate with the Turku site team and the global Quality organization.

Required profile

• B.Sc. or M.Sc. in Engineering, Bio/Health Technology or a related field.
• 3‑5 years of experience in sustainable Quality Systems, preferably within ISO 13485 or QMSR environments; pharma experience is a plus.
• Strong cooperation and influencing abilities, capable of working independently in a fast‑paced setting.
• Excellent written and verbal communication skills in both Finnish and English.

Required skills

• Knowledge of ISO 13485 quality standards.
• Experience with Corrective and Preventive Actions (CAPA) processes.
• Proficiency in post‑market surveillance and complaint handling.

What we offer

• Opportunity to work in an international, drug‑free workplace.
• Diverse and varied responsibilities within a highly skilled organization.
• Professional development in the medical diagnostics field.