IT Onsite Enablement Partner

About the role

Roche is seeking an IT Onsite Enablement Partner to provide advanced technical support and digital adoption across its Pharma and Diagnostics divisions. You will work on-site and in hybrid environments, collaborating with internal IT teams and external Managed Service Providers.

Key responsibilities

• Resolve complex IT incidents and projects independently, covering macOS, Windows, hardware, and enterprise applications.
• Leverage telemetry and ITSM data (e.g., ServiceNow, Nexthink) to deliver proactive support and automate repetitive tasks.
• Coordinate with internal stakeholders and external MSPs to ensure SLA adherence, manage audits, and support business continuity.
• Contribute to site‑level budgeting, local and global deployment planning, and digital workplace optimization.

Required profile

• Proven experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Track record of partnering with cross‑functional business stakeholders to deliver a personalized digital employee experience.
• Experience with local IT compliance, site certification, or business continuity planning.
• Fluent in Finnish and English, with strong communication and empathy skills.

Required skills

• Advanced troubleshooting of macOS and Windows operating systems.
• Proficiency with ServiceNow and Nexthink (or similar telemetry/ITSM tools).
• Knowledge of enterprise IT standards and platform adoption.
• Experience with vendor relations, SLA management, and financial tracking at site level.