Customer Success Advisor

About the role

As a Customer Success Advisor you will be the first point of contact for small‑business customers, helping them get the most out of our domain, hosting and SaaS solutions. You will work closely with an active team, receive a dedicated onboarding buddy and develop your expertise in online services.

Key responsibilities

• Handle inbound customer inquiries via chat, email and phone.
• Advise customers on how to use websites, mailboxes, SSL certificates and related tools to grow their business.
• Diagnose technical issues and coordinate with IT specialists for complex problems.
• Gather customer feedback and relay insights to product and service teams.
• Participate in continuous learning and share knowledge with colleagues.

Required profile

• Background in IT or a customer‑facing role (e.g., online marketing, support).
• Relevant bachelor's degree is valued.
• Passion for technology and a desire to keep learning.
• Strong communication skills, empathy and a customer‑first mindset.
• Analytical problem‑solving ability and proactive ownership.
• Team spirit and willingness to contribute ideas.

Required skills

• Web hosting concepts
• SSL certificate management
• Email mailbox configuration

What we offer

• Structured onboarding with a dedicated buddy.
• Access to training on websites, mailboxes, SSL and error logs.
• Opportunities to influence product development through customer insights.
• A collaborative, non‑hierarchical work environment.