Customer Operations Specialist

About the role

As a Customer Operations Specialist you will be the link between New Balance’s sales teams, logistics partners and key customers across the EMEA region. You will ensure orders are processed smoothly, deliveries are on time, and any issues are resolved quickly, providing a high‑level of service and supporting the company’s growth objectives.

Key responsibilities

• Support Sales Representatives and Key Account Managers with daily operational updates and customer communications.
• Manage customer orders, deliveries, returns and related issues, ensuring clear communication and timely resolution.
• Maintain accurate customer‑specific documentation and product information, meeting agreed deadlines.
• Collaborate with Sales, Finance, Logistics and customers to meet requirements, guarantee on‑time deliveries and resolve problems.
• Monitor order status, inventory availability and delivery performance, taking corrective actions when needed.
• Build and sustain strong relationships with customers and internal stakeholders to achieve high satisfaction.

Required profile

• Relevant education in sales, administration or business.
• At least 2 years of B2B experience in customer service, customer operations or a similar commercial role.
• Fluent in Finnish and English; additional Baltic language skills are a plus.
• Customer‑focused, proactive, self‑motivated and able to work both independently and as part of a team.
• Strong analytical, problem‑solving abilities and excellent attention to detail.

Required skills

• Proficiency with Microsoft Office 365 applications, especially Excel.
• Experience with Microsoft Dynamics 365.
• Familiarity with EDI processes.
• Knowledge of Product Information Management (PIM) systems.