Commercial Operations Manager Nordics

About the role

Santen, a global leader in ophthalmology, is seeking a Commercial Operations Manager for the Nordics region. Based in Tampere or Helsinki, you will drive operational excellence across the commercial organization by turning data into actionable insights, ensuring product availability, and coordinating cross‑functional processes.

Key responsibilities

• Manage demand forecasting using sales, market and customer data (SAP, IQVIA) to improve accuracy and product availability.
• Collaborate with Finance, Supply Chain and regional teams to align Integrated Business Planning (IBP) processes, optimise stock levels and support supply allocation decisions.
• Monitor and mitigate out‑of‑stock risks through safety‑stock reporting, excess & obsolete tracking, stock transfers and authority notifications.
• Analyse commercial, market and inventory data to produce reports, dashboards and actionable business insights.
• Ensure accurate product data submission to authorities and maintain regulatory reporting across the Nordics.
• Lead cross‑functional projects and continuous‑improvement initiatives in Sales Operations Excellence.
• Act as liaison between Supply Chain, Sales, Finance, Market Access and Regulatory to ensure alignment on products and operations.
• Coordinate Nordic product meetings, country reviews, IBP participation and operational forums.
• Oversee operational processes such as invoicing, contracts and business tools (Coupa, SharePoint).
• Manage product‑related communications and administrative activities to ensure business continuity.

Required profile

• Bachelor's or Master's degree in Business, Supply Chain, Life Sciences or related field.
• Fluent English; Nordic language(s) (e.g., Swedish) desirable.
• Experience in the pharmaceutical industry within commercial, supply or regulatory functions.
• Proven cross‑functional collaboration and strong analytical, data‑driven mindset.
• Structured, detail‑oriented and customer‑service oriented approach.

Required skills

• SAP
• IQVIA
• Microsoft Office
• Veeva
• Coupa
• TrackWise
• GLAMS