Welcome Office Agent – Premium Guest Experience

About the role

Join the front‑office team at Clarion Hotel Helsinki Airport and be the first point of contact for guests, ensuring every stay begins and ends with a memorable impression. In this role you will combine energy, charm and a commitment to premium service to create a personal yet upscale experience for each visitor.

Key responsibilities

• Handle daily front‑office operations, including bookings, payments and guest inquiries, to guarantee smooth experiences.
• Embodify Clarion’s style, quality and energy in every interaction, delivering high‑quality, personalized service.
• Collaborate with colleagues across departments to ensure a seamless, elevated guest journey.

Required profile

• Passionate about delivering polished, warm and unforgettable premium guest experiences.
• Adaptable and thriving in dynamic, fast‑paced environments.
• Strong eye for detail and ability to elevate everyday moments.
• Hospitality or customer‑service experience is a bonus; attitude and commitment are essential.

What we offer

• Fast‑paced, inspiring work environment where contributions are valued.
• Opportunities for growth within the dynamic Strawberry group.
• Staff discounts and friends & family rates across 200+ hotels.
• Four complimentary hotel nights each year.
• 50% discount on food and beverages in Finland (25% elsewhere).
• Exclusive deals on experiences, travel, shopping and Epassi flex benefits.