Senior Key Account Manager – Strategic Retail Partnerships

About the role

As a Senior Key Account Manager you will own and grow one of Arla Finland’s most strategic retail partnerships. You will work closely with the named customer to uncover growth opportunities, create value for shoppers and shape the future of the dairy categories together.

Key responsibilities

• Develop and execute data‑driven customer plans that drive sales, profitability and long‑term growth.
• Lead commercial negotiations and ensure agreed plans translate into measurable results.
• Build deep, trusted relationships across the customer organisation and act as the voice of the customer inside Arla.
• Translate shopper, customer and category insights into concrete initiatives that deliver business impact.
• Coordinate cross‑functional collaboration and lead key product launches.
• Manage complex customer matters and escalate critical decisions when required.
• Identify and pursue new market opportunities that support both Arla’s and the customer’s growth ambitions.
• Act as a trusted advisor, bringing Arla’s capabilities, expertise and innovation agenda to the partnership.

Required profile

• 6–7 years of experience in sales or account management, preferably in FMCG.
• Strong commercial understanding and ability to turn market insights into clear action plans.
• Confidence in using data to identify opportunities, set priorities and support decision‑making.
• Proven experience in senior stakeholder management and commercial negotiations.
• Collaborative working style with the ability to lead and align others without formal line‑management authority.
• Relevant university degree.
• Full professional proficiency in Finnish and English.