Restaurant Shift Manager / Supervisor

About the role

We are seeking a motivated Restaurant Shift Manager/Supervisor to lead the dining operations at Aito Igloo & Spa Resort, a luxury hotel in the heart of Lapland. You will ensure a seamless, high‑quality experience for guests while supporting our sustainability goals.

Key responsibilities

• Oversee the restaurant’s daily operations during assigned shifts.
• Coordinate and supervise front‑of‑house staff, assigning tasks and monitoring performance.
• Maintain service quality, punctuality, and adherence to company procedures.
• Handle guest complaints and resolve routine service issues professionally.
• Collaborate with kitchen, reception, housekeeping and other departments to ensure smooth workflow.
• Monitor food and beverage presentation, cleanliness, hygiene and safety standards.
• Ensure compliance with food safety, occupational safety and alcohol‑service regulations.
• Track stock levels, report shortages or wastage, and manage cash‑handling and POS procedures.
• Support onboarding and practical training of new team members.

Required profile

• EU citizenship or a valid EU work permit.
• At least one year of supervisory or shift‑manager experience in restaurant operations, preferably in Finland.
• Strong customer‑service orientation and communication abilities.
• Effective leadership, team‑management and decision‑making skills.
• Ability to work independently, organise tasks and manage time efficiently.

Required skills

• POS systems
• Cash handling
• Food safety regulations