Field Service Engineer – Medical Instrumentation

About the role

Becton, Dickinson and Company (Waters) is hiring a Field Service Engineer in the Helsinki area to support its advanced instrumentation systems. The role is hands-on and customer-facing, combining technical expertise with problem solving and service excellence. Candidates must be based in the Helsinki region with easy access to Helsinki Airport, as several service activities are concentrated there, while the rest of the work involves extensive travel across Finland and other Nordic countries, often with overnight stays.

Key responsibilities

• Provide field-based and remote technical support to customers and colleagues.
• Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on COR instrumentation.
• Diagnose electrical, fluidic, mechanical, hardware and software issues using established procedures and techniques.
• Determine the most efficient repair or solution to minimise downtime.
• Perform instrument certifications (IQ/OQ).
• Manage the car stock so that vital spare parts and tools are always available.
• Handle technical escalations effectively.
• Cover Finland with occasional travel throughout the Nordic area.

Required profile

• An engineering degree or proven experience in field service engineering.
• Experience in corrective and preventive maintenance of advanced, complex technical systems.
• Fluency in English and in Finnish.
• Adaptability to diverse product ranges and staying up to date with new technologies.
• Commitment to exceptional customer service, a valid driver's licence and willingness to travel.

Required skills

• Competence in IT.
• Instrument certification (IQ/OQ).

Applicants should submit their application with an English CV. The stated annual salary range is EUR 51,900 to EUR 79,125.