Datacenter Customer Operations Technician II

About the role

Equinix is looking for a Datacenter Customer Operations Technician II to join its Operations team in the Helsinki capital region. You will help maintain and evolve critical infrastructure, ensuring reliable connectivity for customers while working on shift schedules in the East Campus datacenter.

Key responsibilities

• Manage work order queues, respond to routine orders, and track activity in the ticketing system.
• Perform rack‑and‑stack installations of customer equipment, basic ladder racks, fiber raceways, and cable management under senior guidance.
• Troubleshoot and certify basic cross‑connects and layer‑1 testing.
• Support customers on‑site with access, escorting, and service inquiries.
• Assist the operations and security teams during breaks and other activities.
• Participate in project fulfillment and complete assigned training promptly.

Required profile

• Good oral and written English and Finnish communication skills.
• Ability to work both independently and as part of a team, with initiative and a customer‑service mindset.
• At least secondary education (high school diploma) and basic computer proficiency (Excel, Word, Outlook).

Required skills

• Rack and stack equipment installation.
• Cross‑connect troubleshooting and layer‑1 certification testing.
• Basic cable management and fiber raceway handling.
• Proficiency with Excel, Word, and Outlook.

What we offer

• Competitive salary and comprehensive employment benefits.
• Continuous training and development opportunities in a fast‑growing international environment.
• Diverse and inclusive workplace that encourages career growth.