Customer Success Account Manager (Early‑Career, Finnish‑speaking)

About the role

The role is an early‑career Customer Success Account Manager focused on Finnish‑speaking customers in Finland and the Nordics. Working in a pod under senior CSAMs, you will help customers realise value from Microsoft investments, accelerate cloud adoption and drive AI initiatives.

Key responsibilities

• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under guidance.
• Maintain portfolio‑level intelligence by synthesising account signals, detecting risks and recurring blockers.
• Orchestrate delivery milestones, track dependencies and proactively flag drift before customers notice.
• Aggregate reactive support signals across the pod and surface early warnings of escalation risk.
• Support agent and Copilot adoption motions and monitor AI transformation blockers.

Required profile

• Bachelor’s degree (any discipline) or equivalent early‑career experience.
• 0–2 years of experience in program management, customer‑facing operations, technology delivery or analytics.
• Fluent Finnish and strong written and verbal English communication.
• Legal authorization to work in Finland.