Customer Quality Coordinator

About the role

We are seeking a Customer Quality Coordinator for our Critical Power Systems EMEA business, which designs and manufactures large UPS systems for data centers and other mission‑critical customers. The role sits within the Customer Quality Team, reporting to the Customer Quality Manager, and supports engineers in analysing and solving quality issues.

Key responsibilities

• Gather and maintain field quality information in a Jira‑based platform.
• Prepare data for meetings, capture action plans and meeting minutes.
• Liaise with plant manufacturing to transfer relevant information.
• Coordinate communication between customer quality and sales, service, technical support, and sustaining teams.
• Lead retrieval of electronic erasable programmable memory (EEPS/Eprom), document failure modes, photos, and handle part returns.
• Schedule and follow up on laboratory investigations, ensuring timely completion.

Required profile

• Master’s or Bachelor’s degree in Engineering or equivalent.
• Experience in customer or product quality, preferably a few years.
• Fluent in Finnish and English.

Required skills

• Proficiency with MS Office tools.
• Experience using Jira for data collection and analysis.
• Familiarity with ERP SAP (beneficial).
• Experience with Salesforce (beneficial).