Customer Growth Specialist

About the role

The Customer Growth Specialist will own retention and expansion for a segment of smaller video‑based businesses operating in Finland. Reporting to the partner’s leadership team, you will design and deliver scalable coaching programs that help customers grow revenue through pricing, packaging, positioning and funnel optimisation.

Key responsibilities

• Own gross revenue retention and expansion for the assigned cohort, with primary accountability for retention.
• Identify recurring growth barriers and create group coaching, workshops, webinars and asynchronous resources to address them.
• Advise customers on pricing, packaging, offers, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behaviour to spot risk signals before churn.
• Analyse retention curves, funnel performance and other metrics to evaluate coaching impact.
• Build repeatable playbooks, coaching formats and processes that can be scaled across the segment.
• Share insights with Product and Customer Success teams to improve the overall experience.
• Leverage AI tools for research, session preparation, analysis and content creation.

Required profile

• 3–5 years of experience in coaching, consulting, customer success, digital marketing or a related field with ownership of business outcomes.
• Proven track record helping online businesses, solo operators or small teams improve growth and revenue.
• Strong analytical mindset with ability to interpret dashboards, retention curves and funnel metrics.
• Excellent live facilitation skills for group sessions, workshops and webinars.
• Comfort with variable compensation tied to customer outcomes.
• High ownership, resilience and ability to deliver honest feedback.

Required skills

• Fluency with AI tools such as Claude for research and content creation.
• Experience using platforms like ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta or Instagram.

What we offer

• Flexible paid time off and eight company holidays.
• Remote work within a global team.
• Paid parental leave and medical, dental and vision coverage for U.S.‑based employees.
• Technology, home‑office and coworking space stipends.
• Annual learning and professional‑development stipend.
• Performance‑oriented compensation with an uncapped variable component.
• Opportunity to build a new scalable customer‑growth program from the ground up.