Commercial Excellence Director – Helsinki

About the role

The key purpose of this exciting role is to define, develop, and deliver business development plans, sales analytics, insights, tools, and efficient approaches that support lead generation, competitive pricing, high‑quality bid processes, and proactive customer retention across all sales streams (Solution Sales, Field Sales, and Direct Sales). You will lead and develop the Commercial Excellence team, comprised of Bid and Pricing Managers, building a high‑performing team with the right talent and capabilities.

Key responsibilities

• Own and manage the ISS Commercial process from end to end, including its governance.
• Manage the supporting roles within the Commercial Team to maximize productivity.
• Develop and support the implementation of segment strategies and strengthen ISS positioning in Finland.
• Own the CRM system, provide training, manage updates and deliver analytics for commercial decisions.
• Define and deliver sales, pipeline and forecast reports to senior management.
• Manage the country Content Library and bid writing resources to produce compelling proposals and RFPs.
• Allocate and manage support resources for each bid opportunity and monitor key contracts to support customer retention.
• Participate in group‑wide commercial excellence initiatives and handle group‑level reporting and inquiries.

Required profile

• Master’s degree in a relevant field.
• Proven ability to manage multiple targets and processes simultaneously.
• Strong collaboration skills and experience working with diverse stakeholders.
• Demonstrated leadership and project‑management capabilities.
• Extensive experience in commercial/sales excellence and CRM within a B2B environment.
• Structured, persistent and goal‑oriented mindset with a drive to lead commercial‑excellence projects.
• Fluency in written and spoken English and Finnish.
• Previous experience in solution sales is a plus.