Account Advisor – Large Fleet Management

About the role

Ayvens is seeking a motivated, customer‑focused Account Advisor to join its Customer Engagement Team. You will be the primary point of contact for customers throughout the leasing journey, helping to grow the fleet, manage profitability and retain clients.

Key responsibilities

• Provide top‑tier customer care when offering mobility services to existing and new customers.
• Offer leasing quotations and ensure customers have the required mobility services in force.
• Actively follow up on end‑of‑term leasing contracts, assist in ordering new vehicles, and provide quotations for contract modifications while managing contract accuracy.
• Offer consultancy to drivers and decision‑makers, conducting visits and follow‑up meetings as needed.
• Deliver daily customer service in collaboration with back‑office teams.
• Handle and manage customer complaints efficiently.

Required profile

• Business or commercial education background.
• Experience in customer service or sales.
• Understanding of customer needs and preferences.
• Interest in trends in the mobility and leasing markets.
• Positive, open mindset and motivation to work in a fast‑paced environment.
• Ability to work independently and as part of a team.
• Quick adaptability to new working methods and tools.
• Result‑oriented approach.
• Proficiency in Finnish and English (Swedish is a plus).
• IT‑oriented mindset with willingness to learn new systems.

What we offer

• Opportunities for professional growth and development in a supportive environment.
• Comprehensive occupational health care, lunch and exercise benefits through ePassi.
• Active community events throughout the year.
• Starting compensation of 3,180 EUR per month.