Onsite Support Engineer – OSS (Lohja, Finland)

About the role

The OSS Engineer delivers onsite End User Services, workplace support, and production‑site IT/OT assistance to ensure stable, secure, and uninterrupted business and manufacturing operations at the client location in Lohja, Finland.

Key responsibilities

• Act as the primary onsite IT contact for business users and production teams.
• Provide physical touch support for IT infrastructure, workplace technologies, and production‑related workstations.
• Deliver deskside support for Windows PCs, laptops, mobile devices, and tablets.
• Perform Install, Move, Add, Change, and Decommission (IMACD) activities for user devices and peripherals.
• Support Microsoft Office and standard corporate applications.
• Manage hardware lifecycle, asset tracking, and inventory management.
• Participate in major incident resolution and business continuity activities.
• Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams.
• Provide first‑line support for manufacturing systems, MES environments, and IoT/OT equipment.
• Inspect and troubleshoot IoT devices, sensors, cameras, gateways, and edge devices, verifying power, cabling, and network connectivity.
• Assist automation and third‑party vendors during production system maintenance.
• Ensure compliance with client IT policies, operational procedures, and safety requirements.

Required profile

• Hands‑on experience delivering onsite end‑user and production IT support.
• Ability to work closely with manufacturing and production teams.
• Strong coordination skills with internal IT groups and external vendors.
• Commitment to follow safety standards and client IT policies.

Required skills

• Windows operating system troubleshooting.
• Microsoft Office suite proficiency.
• Hardware lifecycle management and asset tracking.
• IMACD (Install, Move, Add, Change, Decommission) processes.
• Incident management and business continuity support.
• IoT device inspection, sensor/camera/gateway troubleshooting.
• Network connectivity verification (power, cabling, LAN/Wi‑Fi).
• MES (Manufacturing Execution System) application support.
• Basic understanding of OT/IT integration concepts.