Airport Services Officer (Duty Manager) – Helsinki

About the role

Emirates is launching operations at Helsinki Airport and seeks an Airport Services Officer (Duty Manager) to support the Airport Services Manager. You will help coordinate frontline activities, ensure safety and regulatory compliance, and deliver a customer‑focused experience.

Key responsibilities

• Coordinate check‑in, boarding, baggage, ramp, lounge, hotel and terminal control operations.
• Manage escalations related to policies, procedures and service recovery.
• Support supervisors and frontline teams with guidance, motivation and role‑modelling of service excellence.
• Promote continuous improvement through feedback and effective communication.
• Collaborate with internal and external stakeholders during normal and disrupted operations.
• Monitor adherence to safety, security and regulatory standards and intervene when gaps arise.

Required profile

• Unrestricted right to live and work in Finland.
• Fluent in Finnish and English, both spoken and written.
• Full airport pass holder.
• Minimum three years of experience leading and managing teams in airport operations.
• Excellent interpersonal skills and ability to work shifts.

Required skills

• IATA standards
• Airport procedures and systems

What we offer

• Opportunity to join a globally recognised airline brand.
• Competitive benefits and a lifestyle aligned with Emirates’ culture of excellence.
• Career development in a fast‑growing market.