ServiceNow Administrator – Hybrid (Helsinki)

About the role

We are looking for a ServiceNow Administrator to manage our on-premises ServiceNow platform in Helsinki. The role combines system administration, middleware and database management, and ServiceNow development in a hybrid work environment.

Key responsibilities

• Configure and upgrade operating systems (Linux, Windows Server) and middleware (Java, Apache, PHP).
• Install, configure, upgrade and maintain MariaDB databases, including replication setups and performance optimisation.
• Develop advanced SQL queries, procedures and schemas.
• Troubleshoot integration incidents, network and firewall issues.
• Manage ServiceNow version upgrades and domain-separated environments.
• Plan and execute infrastructure changes such as firewall openings and server provisioning.
• Configure and maintain monitoring tools (Zabbix), Git version control and automation tools (Ansible).
• Work with Rubrik backup and recovery services and co-location services.
• Provide ServiceNow development, deployment and 24 × 7 on-call support.

Required profile

• ServiceNow Certified Administrator.
• Strong understanding of OS, middleware and database architecture.
• Experience with ServiceNow support, product documentation, security bulletins and community engagement.
• Ability to translate business requirements into ServiceNow operational tasks.
• Willingness to participate in 24 × 7 on-call rotation.

Required skills

• ServiceNow
• Linux
• Windows Server
• Java
• Apache
• PHP
• MariaDB
• SQL
• Zabbix
• Git
• Ansible
• Rubrik backup and recovery